I've just added the server to the domain and look forwarding to testing AD Integration. This situation looks very 'Michael Mouse' to us. They aren't a small company and they have a great reputation based on their own products out there. Having dealt with the likes of Cisco, Microsoft, other major vendors and many telco's, we are stunned that Mitel does not make this information readily available. The boss isn't happy that we weren't told of this requirement earlier in the selection process but here we are with no choice.
Mitel TAC has now advised through the solution provider that the server must be in the domain for the integration to be supported, but we still have only an extract from an email which was forwarded to us. Added to that there, is no information anywhere online from Mitel or the old ShoreTel, stating that this is a requirement for the integration to work.
The ShoreTel Director server is not ours and isn't managed by us, so we didn't want it in the domain. We don't want to do that we want to use LDAP instead.Īnything you can add or any info you received from the TAC will be very welcome. Sorry to treat you like Tech Support but the local yokels are saying that the only way integration will work is if we put their ShoreTel Director server into our domain. How I forced LDAP queries: 1) disable AD integration for the account, 2) log off ShoreTel Director, 3) log on using the local account, 4) add the domain\username info, 5) enable AD integration for the account, 6) click Save (while still logged on), 7) use the blue SHOW FROM AD button and enter the domain password.ĪD Data window appears and Wireshark shows a bind request to a domain controller and a 'success' response. I can force LDAP queries and responses so I'm satisfied that the servers can communicate. The ShoreTel server doesn't even send an LDAP query to a domain controlller (using Wireshark, nothing seen).
#Shoretel salesforce integration guide windows
Windows authentication has been enabled on the default web site.ĪD integration does not work for logging on to ShoreTel Director or when using the Mitel Connect client. I'm a complete noob to ShoreTel and could use just a little more detail. Contact us today if you have a project.Hey Grundy, thanks for coming back to me. PCS has a proven track record of empowering and maximizing Mitel Partners around the globe. Our experienced team of developers have integrated with Salesforce, Zoho, eRecruit, Fiserv, Google Apps, Jack Henry Symitar, Infusionsoft, Abacus Law, Evergreen, Freshdesk, Magento, Oracle, just to name a few!
#Shoretel salesforce integration guide software
The team consists of database administrators, software developers, mobile developers and WAN/LAN experts trained and certified by Mitel to implement base products, call center applications, and integrate Mitel products using the Mitel API and other tools. The PCS development team is a very diverse team with over 100,000 hours written against the Mitel/ShoreTel API. Over time, ShoreTel and Mitel partners have taken advantage of our unique custom integration options and have pushed us to develop our most complex and exciting customizations yet. Since 2004, our team at Palitto Consulting Services has been providing Mitel Partners and end users with unique integration solutions and customizations that work seamlessly with the Mitel phone system.
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